Daniel's Story

Daniel Hardy, 60 years of age and self-employed consultant, tells his story.

I limped into Kay’s physio office in November 2017, told her the situation and about my lifestyle. She devised a bespoke training schedule for me and two weeks’ later, I
walked back in, 85% recovered!

I’m a typical middle-aged guy, who won’t accept the fact that I’m getting older

My knee had been hurting for a few months. I have my own business and do a lot of driving and walking, so I was trying my hardest not to appear to be stumbling around. It came to a head when my brother told me he’d seen an old chap that was limping really badly. It turns out he was referring to me!

I cannot praise Kay highly enough

When I met the physio Kay, all I can say is she was firm, fair, humorous and stood no messing – exactly what I needed!

I was in constant pain and couldn’t sleep comfortably. I’ve got footballer’s legs as a result of playing football at a high level in my youth until I broke my leg. Kay advised me to get a big pillow and place it between my knees whilst in bed and it worked brilliantly.

She empowered me to treat myself and I’m still doing the exercises every day. My brother said – “she’s the only woman you’ve every listened to in your life!”

“Kay (the Physio) and the company she works for are 100% professional. I can’t tell you how brilliant she was. I’d give her 10 out of 10 for everything.”

She equipped me to do what I needed to do and more importantly what would help me stop limping and have better posture.

She customised the exercises to suit me

One of the biggest drawbacks in my life is I get car, air and train sick and feel nauseous when I lay down. Kay treated me with great respect and totally customised my exercises so I didn’t have to lie on my back.

Even ringing up Connect and making an appointment was handled brilliantly. The people on the phone were very professional and I soon had an appointment.

I’m the sort of person that If I don’t like something, I’ll complain. But when I receive good service, I have to let people know.

At Connect, we all share the same passion for delivering the best service, treatment and patient experience we can. You could say it’s in our DNA to help people improve their quality of life.