You can find the answers to our most frequently asked questions here.
If you are a new patient, we encourage you to read through the relevant questions so that you are prepared for your consultation/appointment.
If you are unable to find an answer to your question, visit the contact us section of the website and fill in our web form.
The term ‘musculoskeletal’ (often shortened to MSK) refers to the body’s joints, muscles, ligaments, tendons, nerves and any other structures that support the limbs, neck and back. You have been referred to the service because of an injury to one of these areas.
Connect Health is one of the largest specialised independent provider of community musculoskeletal (MSK) services (including orthopaedics, pain and rheumatology) in the UK, serving over 300k NHS patients per year.
In your area, Connect has been contracted to provide the MSK service on behalf of the NHS. It is an NHS service, completely free at the point of entry. Our service brings together a range of specialist MSK clinicians to assess, diagnose and manage your condition within your local community.
In your area, Connect has been contracted to provide the MSK service on behalf of the NHS. It is an NHS service, completely free at the point of entry like all NHS services.
Our service brings together a range of specialist MSK clinicians to assess, diagnose and manage your condition within your local community.
Our Head Office is based in Newcastle upon Tyne; however, our services operate from a number of community locations in your area including health centres, GP surgeries and gyms.
In order to reduce “did not attend” (DNA) rates, patients are required to opt-in to receive treatment. This provides the patient with the freedom to book a follow up appointment if they feel it is required, and/or try their prescribed exercise plan before continuing with their treatment.
Depending on your condition, your first appointment may be a scheduled telephone consultation with a physiotherapist or a face to face appointment. At the initial appointment you will be asked questions regarding your symptoms, activities, work, previous medical history etc.
If this is over the phone you may then be booked to see a physiotherapist, an Advanced Practitioner Physiotherapist (APP), a clinician with specialist orthopaedic or pain expertise or a GP with Special Interest (GPwSI). This is to complete the assessment and decide on the best management plan for you.
Your treatment plan will be discussed with you and may include a variety of treatment options, to help you to return to your usual activities. Your treatment plan will also include advice and specific exercises to help you to self-manage your condition.
Depending on the kind of treatment you require, you will be able to choose your clinician and location.
Please note: some specialised services i.e. pain therapy and injections may not be delivered at your preferred location or with your preferred clinician and may have a longer waiting time.
Please call the number on your letter to arrange an appointment or visit the contacts page of this website.
Depending on your required treatment and location, you should be seen at a surgery/health centre of your choice.
No. Services and treatment in locations can vary, however, we endeavour to provide you with the earliest possible appointment at a convenient location in your area.
During your assessment you might be required to carry out a number of movements to determine the cause of your pain. Therefore we recommend you wear suitable loose fitting clothing, such as t-shirt, shorts, jogging bottoms and underwear that you are comfortable being assessed in.
Some of our services provide patient with the option to self-refer. Your GP should be able to advise you on self-referral in your area. You can also visit the ‘Find a clinic’ section of this website for more information on self-referral within individual clinics.
Please bring to the appointment any recent prescriptions and/or a list of current medications.
We recommend taking a friend or family member with you to drive you home following your injection appointment.
APP stands for Advanced Practitioner Physiotherapist.
These clinicians are Physiotherapists working at a high level of expertise who have advanced knowledge and skills in specialised clinical areas. Advanced practitioners in addition to Physiotherapists could include other professions such as Podiatrists, Occupational Therapists (OT) working in advanced practice roles with advanced knowledge and skills in their specialist area. To achieve this, an Advanced Practitioner must undergo advanced post graduate training and qualifications thorough universities and work-based learning beyond their basic undergraduate degree in Physiotherapy. Advanced Practitioner Physiotherapists, OTs and Podiatrists will work to standards as set out in British law and regulated by the Health Care & Professions Council (HCPC).
APPs specialise in a number of treatments, including:
At Connect, we all share the same passion for delivering the best service, treatment and patient experience we can. You could say it’s in our DNA to help people improve their quality of life.